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  • Writer's pictureJivko Stefanov

Top Mistakes Landlords Make That Cost Them Good Tenants

Updated: Mar 5

Retaining quality tenants is paramount to ensuring a steady rental income and maintaining a profitable property investment. Despite this, many landlords inadvertently commit errors that may result in good tenants vacating their properties. Some of these missteps are less obvious and often overlooked.

To help you keep good tenants, we’ve gathered the mistakes we’ve seen landlords make, hoping it will serve you well.

Inadequate Communication

Poor communication is a significant oversight that landlords commit. This doesn't just include responding to emails or calls late; it also involves not sufficiently explaining lease terms, property rules, or maintenance procedures. Good tenants value transparency and prompt responses. Therefore, you should make efforts to communicate effectively and in a timely manner to retain quality tenants.

Neglecting Property Maintenance

The neglect of property maintenance is a less obvious but detrimental mistake. Landlords often delay repairs to save costs in the short term, which can lead to larger problems down the line. This neglect can make tenants feel uncared for and might even violate health and safety standards. Timely response to maintenance requests and proactive property upkeep is key to keeping good tenants satisfied.

Insufficient Security Measures

Safety is a significant concern for all tenants, and landlords who fail to prioritize this can risk losing quality renters. Inadequate security measures such as poor lighting, outdated locks, or lack of surveillance systems can cause tenants to feel unsafe. Regularly reviewing and upgrading safety measures as needed can greatly enhance a tenant's sense of security and willingness to stay.

Inflexibility with Lease Terms

While lease terms protect both parties, being too rigid can deter good tenants. For example, not allowing pets when a tenant is a responsible pet owner can lead to the loss of a potential long-term tenant. Understanding and flexibility can go a long way in building a successful landlord-tenant relationship.

Inconsistent Enforcement of Rules

Being inconsistent when you enforce your agreement can create confusion and frustration for the tenant. Whether it's about noise restrictions, parking rules, or shared spaces, you need to implement rules equally for all tenants all the time. Favoritism or negligence can cause discontent among tenants and prompt them to leave. More so, if you don’t respect the rules all the time, it can lead to tenants not taking you seriously when you need them to.

Disregarding Tenant's Personal Circumstances

A good landlord-tenant relationship is not just a business transaction; it also involves a level of understanding and empathy. Landlords who disregard a tenant's personal circumstances, such as job loss, family emergencies, or health issues, may come across as insensitive and push tenants away. While maintaining professionalism is good for business, showing compassion during difficult times can build a stronger bond with the tenant and encourage longer tenancy.

Failure to Respect Privacy

Invading tenants' privacy, even unintentionally, is a mistake we’ve seen several landlords make, and, to the tenants, it can feel like a violation of their rights. Regular unannounced visits or non-emergency maintenance without proper notice can make them uncomfortable. Respect for privacy is something all of us feel entitled to, and landlords should always adhere to the notice period defined by law or the lease agreement before entering the property.

Ignoring the Importance of Aesthetics

Landlords often overlook the impact of aesthetics on tenant retention. A functionally perfect property but aesthetically unappealing can lead to tenant dissatisfaction. We all want to be surrounded by a beautiful environment; it gives us emotional pleasure.

What can you do to make the place more beautiful? A splash of fresh paint, updated fixtures, keeping the landscaping in top-notch condition, upgrading old furniture, or anything that improves the aesthetics.

Lack of Appreciation for Good Tenants

Sometimes, showing appreciation for good tenants is easily overlooked. Landlords often take model tenants for granted, forgetting that small gestures can have a big impact. Making them feel appreciated is probably one of the best things you can do for your tenants.

Simple acts like sending a thank-you note for prompt rent payment, acknowledging proper property care, or offering small incentives can help in making tenants feel valued.

How Can A Property Manager Help?

Engaging a professional property manager can be an effective strategy to avoid these common mistakes. Their expertise ensures the smooth operation of the rental property and minimizes the risks associated with tenant turnover. While their services come at a cost, the investment is often justified by the increased tenant retention, reduced vacancies, and long-term profitability they bring to your rental property. So, consider engaging a Fairbanks property manager to navigate the complexities of rental management and focus on the growth of your property investment.


Securing and retaining quality tenants is crucial for a successful property investment. Avoiding these less obvious mistakes can help landlords maintain a positive relationship with their tenants, ultimately leading to better tenant retention, fewer vacancies, and more profitable property. Remember, good tenants are hard to find, and every effort made to retain them is an investment toward the success of your rental property.

Get in touch with us today and learn more about our services.

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